We want you to be satisfied with your IMDK purchase. Please review the following conditions before requesting a return.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, the product must be:

  • Unused and in its original condition;
  • Unopened where a hygiene or safety seal is provided;
  • Returned with its original packaging;
  • Complete with all accessories, manuals, cables and components;
  • Accompanied by the order number or other proof of purchase.

Returns sent without prior authorization may not be accepted.

How to Request a Return

To request a return, contact service@imdker.com and provide:

  • Your order number;
  • The name of the product;
  • The reason for the return;
  • Photos or videos showing the condition of the product;
  • Photos of the packaging and shipping label if the item is damaged or defective.

If the return is approved, we will provide return instructions and the correct return address.

Do not send products to our office, manufacturing facility or the original shipping address without authorization.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If your product arrives damaged, defective, incomplete or incorrect, contact us within 7 days of delivery.

After reviewing the information provided, we may offer:

  • Technical troubleshooting;
  • Replacement parts or accessories;
  • A replacement product;
  • An authorized repair;
  • A full or partial refund.

If the problem is confirmed to have been caused by a product defect or our shipping error, we will cover the reasonable return shipping cost.

Medical and Hygiene Products

For health, hygiene and safety reasons, medical devices that have been opened, used or come into direct contact with the body may not be returned because of a change of mind.

This may include, but is not limited to:

  • Nebulizer masks, mouthpieces and medication cups;
  • Blood glucose testing supplies, lancets and test strips;
  • Thermometer probes and probe covers;
  • Oxygen masks, nasal cannulas and breathing accessories;
  • Used fetal Dopplers and accessories that contact the body;
  • Other sealed hygiene products or disposable medical supplies.

These restrictions do not apply when a product is confirmed to be defective, damaged or incorrectly supplied, or where applicable law provides otherwise.

Non-Returnable Products

The following products are not eligible for a standard return:

  • Used, contaminated or altered products;
  • Products with broken hygiene or safety seals;
  • Disposable or single-use medical supplies;
  • Opened consumables, test strips or lancets;
  • Personalized, customized or made-to-order products;
  • Clearance or final-sale products marked as non-returnable;
  • Gift cards;
  • Products damaged by misuse, improper storage or unauthorized repair;
  • Products missing original accessories, parts, manuals or packaging.

Return Shipping Costs

If a return is caused by a confirmed defect, damage, missing components or an incorrect product sent by us, we will cover the reasonable return shipping cost.

For change-of-mind returns or products ordered incorrectly by the customer, the customer is responsible for return shipping costs.

Original shipping fees, expedited shipping fees, customs duties and import taxes are non-refundable unless the return is caused by our error or otherwise required by applicable law.

Return Condition and Packaging

Products must be securely packaged to prevent damage during return transportation.

The customer is responsible for the returned product until it is received at the authorized return facility. We recommend using a trackable and insured shipping service.

If a returned product is incomplete, damaged, used or not in its original condition for reasons unrelated to a product defect, we may reduce or refuse the refund where permitted by applicable law.

Exchanges

We do not generally offer direct exchanges.

If you need a different product or model, please return the eligible product for a refund and place a new order.

Defective or incorrectly supplied products may be replaced directly at our discretion.

Refund Processing

After receiving the returned product, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after inspection.

Banks, credit card companies and payment providers may require additional time to post the refund to your account.

Shipping charges, customs duties, import taxes and other third-party charges are not refundable unless otherwise required by law.

Order Cancellations

Orders may be cancelled before they enter processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. The customer may request a return after receiving the order, subject to this policy.

Customized or made-to-order products cannot be cancelled once production has started.

Products Damaged After Delivery

This return policy does not cover damage caused by:

  • Improper use or storage;
  • Accidents, impact or liquid damage;
  • Failure to follow the operating instructions;
  • Unauthorized repairs or modifications;
  • Use of incompatible accessories;
  • Normal wear and tear;
  • Failure to perform required cleaning or maintenance.

Warranty claims, where applicable, are handled according to the warranty information supplied with the product.

Contact Us

For return and refund assistance, contact us at:

Email: service@imdker.com
Phone/WhatsApp: +86 133 1657 0905
Business hours: Monday–Friday, excluding public holidays
Business address: Room 904, 9th Floor, Guangming Tianan Cloud Valley Building, No. 255 Zhenmei Avenue, Xinhu Street, Guangming District, Shenzhen, China

This policy does not limit any mandatory consumer rights available under applicable law.

Last updated: July 29, 2026