1. Return Eligibility

You may request a return within 14 days of receiving the product if:

  • The item is unused and in original packaging
  • The product is defective or damaged upon arrival

2. Non-returnable Items

  • Used or opened medical products
  • Consumables or hygiene-related items
  • Customized products

3. Return Process

To initiate a return, please contact us at support@imdkmedical.com with:

  • Order number
  • Photos or videos (if defective)

4. Refunds

Once your return is received and inspected, we will notify you of approval. Refunds will be issued to the original payment method within 5–10 business days.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Late or Missing Refunds

If you haven’t received your refund, please check your bank or contact your payment provider.